Terms and Conditions

Welcome to The Midnight Sun Apothecary.

These Terms & Conditions outline the rules and guidelines for using our website and placing orders with us. By accessing our site or making a purchase, you agree to these Terms.

If you have any questions, you can contact us at: 

admin@themidnightsunapothecary.co.uk

About Us

Business Name: The Midnight Sun Apothecary 

Location: United Kingdom 

Email: admin@themidnightsunapothecary.co.uk We sell handmade wax melts and related products through our online store.

We are not VAT registered, so VAT is not charged on our products.

Use of Our Website

By using our website, you agree to:

• Provide accurate information when placing an order or creating an account
• Not attempt to misuse, damage, or interfere with the website
• Not use our content, images, branding, or product descriptions without permission
• Use our products safely and responsibly
  

We reserve the right to suspend or refuse access to our website if necessary.

Account Creation

Customers may have the option to create an account for faster checkout and order tracking.

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login details
• Ensuring your information is accurate and up to date
• All activity under your account

You may delete your account at any time by contacting us.

Products & Handmade Nature

All our products are handmade, meaning variations in colour, appearance, and scent strength may occur. These are normal and do not constitute a fault.

We take care to ensure product descriptions, images, and details are accurate, but slight variations are expected due to the nature of handcrafted goods.

Safety information and CLP (Classification, Labelling & Packaging) labels are provided where required. Customers must follow all safety guidelines when using our products.

Prices & Payment

• All prices are shown in GBP (£).
• We are not VAT registered, so VAT is not added.
• Payments must be completed at checkout before your order is dispatched.
• We accept payment through:
• PayPal
• Card payments supported by our GoDaddy store

We reserve the right to update prices at any time.

Order Acceptance & Cancellation

We may contact you to verify details before processing an order. We reserve the right to:

• Cancel orders due to errors in pricing or product availability
• Refuse service in cases of suspected fraud or misuse
• Limit quantities per customer if necessary

If an order is cancelled after payment, you will receive a full refund.

Shipping & Delivery

Our Shipping Policy applies to all orders and contains full details. By placing an order, you agree to the terms outlined in that policy.

Key points include:

• Orders are usually dispatched within 1–3 working days
• Delivery times provided by Royal Mail are estimates only, not guarantees
• Customers are responsible for providing accurate delivery information
• We are not liable for delays caused by Royal Mail, seasonal volumes, strikes, or incorrect addresses

Free Shipping

Some larger orders qualify for free shipping. Free-shipping orders will be shipped using a service chosen at our discretion (usually Royal Mail Second Class, with possible upgrades during busy periods).

Returns, Refunds & Damaged Items

Our Refund Policy applies to all returns, cancellations, and damaged items. By making a purchase, you agree to the conditions within that policy.

Key points include:

• Unused and unopened items may be returned within 14 days
• Used or opened wax melts cannot be returned unless faulty
• Damage must be reported within 48 hours with photographic evidence
• Minor cosmetic damage to packaging that does not affect product use is not grounds for a refund
• We reserve the right to decline claims where evidence is inconsistent with transit damage

Please refer to the full Refund Policy for detailed terms.

Product Safety & Customer Responsibility

Customers are responsible for:

• Reading and following CLP labels, usage instructions, and safety warnings
• Never leaving wax melts or burners unattended
• Keeping products away from children and pets
• Ensuring wax burners meet safety standards

We are not liable for injuries, fires, or damage caused by improper use or failure to follow safety instructions.

Intellectual Property

All content on this website — including product descriptions, photographs, branding, logos, and graphics — is the property of The Midnight Sun Apothecary unless otherwise stated.

You may not copy, reproduce, modify, or distribute our content without permission.

External Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of external websites.

Limitation of Liability

To the fullest extent permitted by UK law:

• We are not liable for indirect or consequential losses
• We are not responsible for delays caused by Royal Mail or delivery services
• We are not responsible for losses caused by misuse of products
• Our liability is limited to the value of your order

Nothing in these Terms excludes your statutory rights under UK consumer law.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated revision date.

Continued use of the website indicates acceptance of the updated terms.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled in UK courts.

LAST UPDATED: 27/11/2025